CEO James Warren: What I’ve Learned

Welcome to the first issue of the RDM Communicator, a monthly newsletter that will keep you up-to-date on new happenings both within the telecommunications industry and at RDM Communications. Our goal is to fill each issue with content that we hope you will find informative, useful, and practical.

This newsletter is not meant to be a one-way communication. Instead, my hope is each issue will serve as a reminder that you can call me at any time for assistance with an issue you may be experiencing, or to add or change services. In fact, please consider this, and future issues, an invitation to contact me.

As you peruse through the articles, if you see a story you like, or one you don’t, please let me know as I will fine tune this publication using your feedback. In addition, if you have a topic you would like to me to write about, call me at 206-453-0215 with your suggestion and I’ll address your concern in an upcoming issue.

I look forward to hearing from you and learning that you find this newsletter a welcome addition to your in-box. If you have a friend or colleague who you think would like to be added to our subscriber list, ask them to send me an email.

Jim

Why Should A Business Use VoIP

Voice Over Internet Protocol (VOIP) plays a major role in the global effort to integrate voice and data products. One of the major benefits of integration is the overall savings on running costs.

By unifying your voice and data infrastructure, you are using one cabling network and one management process to maintain your services. If you decide to move into a new location, then your installation costs are virtually halved due to the single cabling and network infrastructure required.

IP technology has enabled telephone systems to be more flexible, offer a wider range of applications, and be more cost-effective as compared to traditional systems. Take working from home and remote offices, for example. In traditional terms, connecting remote offices together was a costly venture. ISDN or leased lines often had to be rented at high costs.

Nowadays, with VoIP phone systems, offices can be seamlessly connected to each other as if they were a single system. This process allows for the full functionality of a modern telephone system to be used across two or more locations. This can have a dramatic effect on staffing, just imagine for a second, 2 offices – one in Manhattan, one in Philadelphia. You can handle your calls with a single receptionist, a single call recorder, and a single voicemail system. All this can be used via your existing broadband network, essentially saving your business thousands of dollars.

Summary:

  • VoIP (Voice over IP) allows you to route your telephone calls over your computer network and broadband connections, providing significant cost savings and improved staff productivity
  • Integrate your day-to-day business applications with your telephones, such as your CRM or customer database, email, and mobile communications
  • VoIP can be utilized in all types of businesses to help improve productivity
  • Easy to deploy and maintain, thus drastically reducing running costs

 Key Benefits:

  • Internal calls across multiple locations are “free”
  • Telecommuting becomes a manageable reality
  • Improved productivity and customer service
  • Reduced costs from centralized telephony resources

9 Tips To Manage Stress And Improve Your Lifestyle

Stress is a common by-product of modern-day life. The world has become a global village and people are adopting flexible work times to suit business needs, resulting in prolonged shifts and unattractive working hours. Pressure to perform and meet expectations pushes us to our limits. The work environment and relationships with colleagues also affects our experience at work. These add to our stress level in addition to demands from our personal lives.

But there are several ways to minimize and manage stress in our everyday lives. Provided below are 9 tips to help you lower your stress level and ultimately improve your quality of life.

1. Sleep is vital. Sleep for at least 8 hours a day. Give your body the rest it needs to repair the wear and tear throughout the day. Sleep needs to be continuous – not fragmented.

2. Eat well and vary your diet. You should provide your body with all of the nutrients it needs. Eat on time and never starve yourself to complete pending tasks. If you need them, take vitamin supplements to provide your immune system and body with the boost and energy it needs. Vitamin supplements are safe to use under medical supervision.

3. Practice deep breathing exercises regularly. It increases the flow of natural tranquilizing hormones in our body and promotes a general feeling of wellness.

4. Don’t take work home. Your Blackberry should not buzz from work emails or calls when at home. It’s OK to turn your phone off!

5. Spend quality time with family and friends. They expect you to talk and laugh with them, and not get buried in your laptop.

6. Laugh whenever you can at work. Take pleasure in every little thing you do. Enjoy and share those forwarded mails and breaks with your colleagues.

7. Use your earned vacation and personal days or take a trip. You need and deserve a break at least once a year. Don’t let monotony hamper your work-life experience.

8. Delegate work. You cannot do everything yourself. Use your trusted subordinates to manage some of your work. It will make them feel happy and important, as well as relieve you.

9. Stay positive. We can never eliminate stress from our life – this is the natural reaction of our bodies to any kind of challenge. But, we can certainly cope and stay positive if we are serious about dealing with the problem. Stress is a part of life, but the person who can manage it best will be the winner!

Leadership: Assess Before Blaming

Perhaps you have heard the saying “When you point your finger at someone, you have three fingers pointing back at you!” In this short, but effective, illustration of this maxim, the value of taking stock in your own situation before criticizing others is espoused.

A baker in a little country town bought the butter he used from a nearby farmer. One day he suspected that the bricks of butter were not full pounds, and for several days he weighed them.

He was right. They were short weight, and he had the farmer arrested.

At the trial the judge said to the farmer, “I presume you have scales?”

“No, your honor.”

“Then how do you manage to weigh the butter you sell?” inquired the judge.

The farmer replied, “That’s easily explained, your honor. I have balances and for a weight I use a one-pound loaf I buy from the baker.”

RDM Communications Preferred Providers

RDM Communications Logo

In business for nearly a decade, RDM has had the privilege of working with a wide variety of carriers and other vendors.

With literally tens of thousands of phone lines and countless T-1s installed, as well as a variety of experience with other services, from conference calling, and VOIP, to web conferencing, we have a lot of practical knowledge from which to draw.

As a result, we thought it was time to provide a list of those providers whom RDM has come to trust and have earned the title of “Preferred Provider.” With this in mind, provided below are a list of RDM Preferred Providers:

 

A List of RDM Communications's Preferred Telecommunications Providers