Monthly Archives: January 2012

CEO James Warren: What I’ve Learned

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I have finally come up with a New Year’s resolution I know I will be able to keep.  After years of broken resolutions, including not losing weight, not lifting weights, and not waiting patiently, at last I’ve come up with a resolution I can follow through on.

What’s my new year’s resolution for 2012?  This year I am resolute in my resolution to not make a New Year’s resolution. (Feel free to jump on my no resolution bandwagon.) However, if you prefer a more challenging resolution, say, to save money, RDM can help you with that one also. Just call me and I will do my best to make sure you are not paying for equipment or services you no longer need. I can be reached at 1-877.MAZE FREE (629-3373).

As the New Year gets under way, I am reminded that the RDM Communicator is now a stable in your monthly email box. By all accounts, this publication has been well received by our many loyal readers. Not only do I want to thank you for your continued support, but I want to remind you that these pages belong to you as much as they belong to RDM.

Therefore, if you have a story idea or a company you would like us to write about, or if you have some business tips you would like to pass along, we want to hear from you.

Finally, on behalf of myself and the staff at RDM, we wish you and yours a happy, healthy, and prosperous 2012!

Jim

Comcast Solutions For Your Business

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In an effort to keep our readers up to date on the latest telephony developments,  this article features a  summary of the features and benefits offered by Comcast’s suite of business solutions for voice and Internet.

With Comcast Business Class Voice, you receive more than just a reliable business phone service that’s rated #1 in call clarity. You also get unlimited local and nationwide long-distance calling and advanced business phone management features designed to help you be more competitive and 24/7 Business Class support – all included at no extra cost.

MORE VALUE, LOWER COSTS

As a Comcast client, you receive unlimited local and nationwide long-distance calling. In addition, calls to Canada, Puerto Rico, and other U.S. territories are included at no additional charge. Comcast also boasts great international calling rates, free business directory listing, and toll-free services.

BIG BUSINESS FEATURES ON A SMALL BUSINESS BUDGET

Just because you don’t have the budget of a Fortune 500 company doesn’t mean you have to make sacrifices when it comes to your phone service. Provided below is a summary of the many standard phone features you will receive as a Comcast Business Class customer.

Individual Features

  1. Call forwarding – unconditional, busy, no answer
  2. Remote access to call forward
  3. Caller ID and call waiting
  4. Call hold and call transfer
  5. 3-way calling
  6. Do not disturb

Group Features

  1. Hunt group
  2. Call park/retrieve
  3. Call pick up
  4. Extension dialing

Flexible Voicemail for Maximum Employee Flexibility

  1. Email notification of voicemail
  2. Listen to voicemail from any phone or online
  3. Check call history and manage voicemail online
  4. Scheduled greeting
  5. Distribution list
  6. Privacy indicator

SERVICE AND SUPPORT

  1. Retain your current phone number and equipment
  2. View your call detail records online
  3. Access, review, and pay your bill online
  4. 24/7 Business Class support
  5. 30-day money-back satisfaction guarantee
  6. Dedicated local account team

Comcast’s excellent voice product is complemented by their exceptional Internet service.

Comcast Business Class Internet offers download speeds up to 100Mbps, which means less time waiting and more time being productive. You also get Cloud services from Microsoft which are advanced business solutions designed to streamline communications and collaboration, reliable security to help protect against viruses and spyware, and full-featured web hosting plans to help optimize your web presence – all backed with 24/7 Business Class support.

Comcast’s Internet offering features new and innovative business solutions designed to help you work smarter and more efficiently. When you consider that your service includes 24/7 Business Class support and a 30-day money-back satisfaction guarantee, it’s no wonder that more and more businesses are equipping their employees with the speed and reliability of Business Class Internet.

If you would like more information on how your business can benefit from Comcast, call RDM today at 1-877-MAZE-FREE (629-3373).

How To Give A Great Presentation

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The most important parts of your presentation are the beginning and the conclusion. By using a great opening “hook,” you’ll grab the audience’s attention and then leave them with a thought-provoking closer.

During that closing moment, you’ll deliver the statement that will persuade your audience to a “call to action” and they’ll do exactly what you want them to do.

Review your points and connect them to your intro. Restate the most important point of your presentation and connect it with the main idea. Say it in other words or use repetition: repeat a few key phrases or words.

Recap (briefly) the main presentation topics. Summarize the key points that support the message. This helps the audience retain them.  Deliver the “moral of the story” and:

• Restate the problem, then provide the solution in no more than two sentences

• Show the audience a benefit or something valuable

• Give the ultimate solution to the big question you asked at the beginning of the presentation

• Give the audience ‘how to do it’ steps for a solution; visualize a course/time line for implementing the solution.

Reconnect the needs and interests of the audience with the presentation topic.  Deliver a closer that is dramatic and emotional. Some examples of this kind of a presentation conclusion are:

• Conclude with a human interest or personal story

• Connect your presentation topics with the everyday emotions and lives of the audience

• Recite a couple of lines from a nostalgic song, poem or quotation

• Create a “branded” one-liner sound bite that will transform your idea into something that the audience can quickly remember.

Leadership: Choose Your Words Wisely

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When you choose your words wisely, you are more likely to make a positive impact. If you are looking for proof of this time-tested axiom, the following anecdote should put any doubts you may have to rest.

This story takes place in a small Kansas town and is told by the local librarian.

While eating breakfast at her favorite diner, the librarian overhears two oncologists conversing at the booth next to hers. One complains bitterly, “You know, Bob, I just don’t understand it. Our patients are similar. We use the same drugs, the same dosage, the same schedule and the same entry criteria. Yet, when I reviewed the most recent data on how our patients are responding, I had a 22% response rate and you had a 74% response rate. That’s unheard of for metastatic cancer.  How do you do it? I must be doing something wrong but I don’t see it.”

His colleague replies, “Let’s look at the drugs we are prescribing. We are both using Etoposide, Platinum, Oncovin and Hydroxyurea. The difference is you tell your patients you are giving them EPOH. I tell my patients I’m giving them HOPE. As dismal as the statistics are, I emphasize that we have a chance.”

The next time you have the opportunity to convey an important message, consider how you deliver that message. When you take the time to carefully construct your words, you may be amazed by the impact these words can have!